I or members of my party can no longer attend a performance for which I have a booking
All bookings are non-refundable. If one or more members of your party can no longer attend a booked performance please check your options below:
If the performance is
more than 48 hours away, please click
here.
If the performance is
less than 48 hours away, please click
here.
Related Articles
I want to exchange my tickets
TO USE THE INFORMATION ON THIS PAGE YOU WILL NEED THE CONFIRMATION EMAIL FOR EACH BOOKING YOU WISH TO CONTACT US ABOUT. IT WAS SENT TO THE EMAIL ADDRESS USED TO MAKE THE BOOKING FROM WHY AM I SO SINGLE TICKETS USING A MAILBOX ADDRESS ...
I want to exchange only part of my booking
No part of a booking is refundable, moveable or exchangeable once it has been confirmed at checkout. Firstly, as you are only wanting to change part of the booking, we would advise you to try and identify other friends or family members who can join ...
I want a refund
If you have a booking for a performance that has not been cancelled, there is no entitlement to a refund. This applies regardless of when the booking was made and it is a term of sale which comes into force when the relevant box is ticked at ...
I have a booking for a performance which has been cancelled
If you hold a valid booking for a performance and it has been cancelled for any reason, you do not need to take any action. This page tells you what to expect. Our priority when a performance is cancelled is to put you back in control of the value of ...
I want to know about Nimax online check-in
Approximately 72 hours before your performance you will receive an email containing a check-in link from Nimax Theatres. For example, if your performance commences at 8pm on a Saturday, the venue will email you at approximately 8pm on Wednesday - ...